Q22–Q25 Β· Two-Sided Journey

User Journey

Developer journey & client journey side-by-side, dengan touchpoint IndoCode di tengah. Pengalaman bertambah halus tiap fase.

Developer Journey

10 langkah dari discovery ke repeat hire

journey
    title Developer Journey
      Discover IndoCode: 3: Dev
      Apply + portfolio review: 4: Dev, IndoCode
      Technical test + interview: 3: Dev, IndoCode
      Onboarded to talent pool: 5: Dev
      Matched ke peluang relevan: 5: Dev, IndoCode
      Interview dengan klien: 4: Dev, Klien
      Sign Penugasan + escrow: 5: Dev, Klien
      Submit milestone deliverable: 4: Dev
      Receive payout 100%: 5: Dev
      Repeat hire / referral: 5: Dev
      
Client Journey

9 langkah dari brief ke scale tim

journey
    title Client Journey
      Discover SEO/referral: 3: Klien
      Submit brief: 4: Klien, IndoCode
      3-5 vetted matches less 72jam: 5: Klien, IndoCode
      Interview shortlist: 4: Klien, Dev
      Optional Managed Pod: 4: Klien, IndoCode
      Sign Penugasan: 5: Klien, Dev
      Pay via escrow: 5: Klien
      Milestone approve: 4: Klien
      Repeat hire / scale tim: 5: Klien
      
Evolusi per fase

Touchpoint maturity P1 β†’ P2 β†’ P3

Touchpoint 🟒 P1 MVP πŸ”΅ P2 Scale 🟣 P3 Expansion
DiscoverySEO + komunitas organik+ Referral program v1+ Global SEO + Public API
MatchingRule-based v1, manual reviewHybrid (rule + curator)ML v2 + auto-shortlist
OnboardingEmail-driven manual ATSSelf-service dashboardMobile native + auto-scoring
Managed PodTidak adaPilot bilingual PMTier enterprise + SLA
PaymentStripe MoR (USD/IDR)+ Deel payroll-style+ Multi-currency invoicing
CommunicationEmail + WhatsAppIn-app chat+ Native push + AI assist